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In the commodity industry of the Latin American market, mechanical and plant engineering companies face particular challenges. As an interim project manager, I have supported various companies in digitalization and reorganization in recent years. One of these projects impressively demonstrates how strategic measures in the after-sales business can not only increase customer satisfaction, but also sustainably improve productivity and competitiveness.

The after-sales business is far more than just a support area. It is a strategic asset that ensures long-term success in a challenging industry. With flexible processes, digital transformation and a strong focus on customer needs, companies can sustainably strengthen their competitiveness - even in the most remote regions of the world.